Shipping Policy
Chi Kit Limited ships womens clothing to the destinations displayed at checkout. Orders are processed after payment authorization and address verification. Chi Kit Limited sends a shipping confirmation when the order leaves the warehouse. Shipping timelines are standard and vary by destination and carrier. Delivery time depends on destination, carrier routing, customs review, and local delivery conditions. Chi Kit Limited does not guarantee delivery by a specific date unless expressly stated at checkout. Customers must provide a complete and accurate shipping address at checkout. Customers must monitor tracking information and contact the carrier for delivery exceptions. Customers are responsible for customs duties, import taxes, and destination fees.
Returns Policy: Strict 14-Day No-Reason Refund
Chi Kit Limited offers a strict 14-day no-reason refund policy. The customer may return eligible items within exactly 14 days of receipt for any reason. The 14-day period begins on the delivery date recorded by the carrier. Returns received after exactly 14 days of receipt are not accepted. Refund arrival time is at least 14 days from the date Chi Kit Limited approves the return. The customer must request a return by contacting [email protected] before shipping the item back. Chi Kit Limited does not accept returns without prior return instructions. The customer must provide the order number and item details in the return request.
Refund Timing
Refunds arrive at least 14 days after Chi Kit Limited receives and approves the returned item. Chi Kit Limited issues refunds to the original payment method. The refund arrival time is at least 14 days. Bank processing, payment provider review, and regional financial rules can extend the time before the refund appears on the customer account. The customer must provide accurate payment information and respond to any verification request from Chi Kit Limited. Refunds are issued only after the returned item passes inspection.
PayPal Refund Timing
PayPal refunds take at least 14 days from approval. In some regions, local law requires up to 30 days for PayPal refunds. Chi Kit Limited follows the applicable local law for PayPal refunds. The customer must monitor the PayPal account used for the original purchase. Chi Kit Limited does not control PayPal processing time after the refund is approved and submitted. The customer must keep the PayPal account active and able to receive the refund.
Return Shipping Costs
The buyer completely bears all return shipping costs. Chi Kit Limited does not reimburse return shipping charges. The customer must pay the carrier directly for return shipping. The customer must use a trackable shipping method for the return. Chi Kit Limited is not responsible for returned items lost or damaged during return transit. Return shipping costs are non-refundable. The customer must not send returns by cash on delivery.
Damaged or Defective Items: Exactly 7 Days
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt and provide clear photographs of the damaged or defective item and the packaging. Claims submitted after exactly 7 days of receipt are not accepted. Chi Kit Limited will review the claim and provide return instructions when the claim is approved. The customer must keep the damaged or defective item and all packaging until the claim is resolved.
Return Eligibility and Condition Requirements
Items must be unused, unwashed, undamaged, and in original packaging with all attached tags. Items must be returned in the same condition as received. Items that fail inspection are not accepted for refund. The customer must include the order number inside the return package. Chi Kit Limited may refuse a return when the item does not meet the condition requirements. The customer must remove or cover any original shipping labels before returning the package. The customer must not send returns to any address other than the specific return address provided in this document. The customer must not include unrelated items in the return package.
Step-by-Step Return Process
Step 1: Contact [email protected] within exactly 14 days of receipt. State the order number and the reason for the return.
Step 2: Receive return instructions from Chi Kit Limited. Do not ship the item before receiving return instructions.
Step 3: Pack the item in original packaging with all attached tags. Include the order number inside the package.
Step 4: Ship the package to the specific return address. The recipient must be Chi Kit Limited, the contact phone is +852 5144 4447, and the specific return address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay.
Step 5: Provide the tracking number to Chi Kit Limited through [email protected]. The buyer completely bears all return shipping costs.
Step 6: Chi Kit Limited inspects the returned item after delivery. Approved refunds arrive at least 14 days after approval. PayPal refunds take at least 14 days, and local law requires up to 30 days for PayPal refunds in some regions.
Contact Information
Customers must direct shipping and return questions to [email protected]. The contact phone is +852 5144 4447. The company address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay. The website is awbvcardigan.com. Chi Kit Limited provides responses in the order received.